THE ANTI-Red Tape Authority (ARTA) said a new complaints management system (CSM) known as e-ARTA will help clear the case backlog for persons reporting delayed government transactions.
ARTA Director General Jeremiah B. Belgica said at a briefing Tuesday that the CMS will reduce the number of complaints that are not addressed.
“Through this system, (the backlogs) will be reduced since the government agencies will immediately act on the complaints and applications. They would be called upon not only by the public, but also by ARTA. Their answers to ARTA could be almost real-time. When the concern enters the system, they will be able to answer via online. There will also be an opportunity for them to revisit their systems and processes that actually could be causing the delays,” he added.
The e-ARTA CMS was officially launched Tuesday. It features a fully automated referral system which will be piloted between April 19 and May 19, according to ARTA Memorandum Circular No. 2022-03, Series of 2022.
The pilot project will involve the committees on anti-red tape (CART) of the Bureau of Internal Revenue, Social Security System, Department of Environment and Natural Resources, Food and Drug Administration, Department of Agrarian Reform, Land Transportation Franchise and Regulatory Board, Land Registration Authority, Bureau of Customs, Home Development Mutual Fund, Department of Public Works and Highways, and local government units in the National Capital Region. — Revin Mikhael D. Ochave
